Automated Voice – IVR


What’s IVR? It stands for Interactive Voice Recognition.

All sounds mysterious but actually it’s a computer server that handles calls automatically and actually despatches vehicles depending on your selection.

When you have used us for more than 1 journey you will be presented with the choice to either select to have a car sent immediately to either of your last 2 recorded addresses – if you need to make a booking or speak to an operator just press nothing and hold – you will then be transferred to a booking agent.

We have a dedicated line for automated (IVR) calls ensuring that when operating you can get the fastest service possible.

Should you use the IVR system you can book and have a car despatched to you in under 30 seconds – this saves you hanging on waiting for an agent to become free to take your call.

Should the automated voice system not be in use you will be put straight through the an operator to assist you.

If the collection point you need is not listed then do not press anything and you will be put straight through to an operator to assist you.

If you don’t want a car straight away but wish to make a booking then do not press anything and you will be put straight through to an operator to assist you.

So when you call in on the IVR line you will be presented with the last 2 addresses that we have collected you from. If one of these is where you are and you want a car immediately then just press 1 or 2 depending on your choice.

Everyone hates waiting on the phone to be answered so if you need a car now from either of the recorded addresses IVR can save you lots of time.

If you would like to take advantage of IVR then simply use 01708 700123 to contact us and you will go through the automated system – 01708 700123 will always default to an operator so this is the only number you need to store in your mobile.

Remember – if your unsure or get confused then do not press anything and you will be put straight through to an operator to assist you.

We always enjoy talking with you but this system has been put in place to serve regular customers quickly during busy times.

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Remember ‘For your own safety, please book your car with the booking office & NOT the driver’